100% Satisfaction Guaranteed
As a family company, it is important to us that we provide only safe, high-quality products for your children. If our mats do not meet your expectations, we will replace or refund the product within 30 days of the original purchase date.
Returned mats must be in new, unopened with zip tie seal, and unused condition with all original packaging and insert. We will not accept mats with signs of normal wear and tear, accidents or damage caused by improper use.
Please contact us at firstname.lastname@example.org for return instructions.
Processing Time & Cancellations
Orders are processed and shipped within 1-5 business days (unless special shipping info is indicated during the time the order was placed). Once it has left our facility, we are unable to process cancellations. You have the option of refusing the package once it arrives or contacting us for return instructions.
Address Changes or Corrections
Orders are processed and shipped within 1-5 business days (unless special shipping info is indicated during the time the order was placed). Change of address must be made before it ships. If it has already left our facility, it is up to you to contact the carrier.
Damaged or Incorrect Order
Please contact us at email@example.com so that we can make it right.
If you are not happy with our products, we offer a 100% Satisfaction Guarantee program for new and unused products (see link).
Insufficient Address, Undeliverable or Unclaimed
We will contact you via email if your order was returned to us by the carrier due to an insufficient address or any other reason. We can repack the mats and reship to a new address (processing and redelivery fees will apply), or we can process a refund (less original S&H and 15% restocking fee).
Our mats are great for pets as many customers have confirmed. Stop by Amazon to see their reviews. We chose the best high quality materials for our mats so that they are truly safe, comfortable, durable, and long-lasting. However, please note that every pet is different so we cannot guarantee that our mats are compatible with all pets.
Place mat with the curled edges facing down to flatten overnight. Due to the thick and protective cushion, uneven or sharp pressure points may cause indentations that will return to their original state over time.
Simply sweep, vacuum, mop or wipe clean with a damp cloth. Spills and liquid should be cleaned quickly as it will slowly seep through if left overtime. Do not put in a washer or spray down. Be sure to clean underneath the mat if liquids are spilled over to the edges and might be spread underneath without knowing. Avoid sharp objects, direct sunlight, strong cleaning agents and prolonged heat sources such as vacuums (Roomba-friendly). Do not use vinegar. Pens and markers may not be cleanable. Be sure to fully lift up furniture when positioning. A lighter coffee table or ottoman is recommended. Not for use outdoors or in kitchens.
Please Note: May slide on some hardwood flooring (i.e. oakwood). Use caution while wearing socks as the surface may become slippery. Designs remain the same as shown in photos, but may be positioned slightly different right to left. Note that a special heat process is used to seal the edges of the cushioned layers, therefore a faint yellow tint will be present on the outer pressed edges, more so on the white areas of the design. Actual color may vary depending on mobile or computer used, and between each production run. If you plan on putting two side-by-side, we recommend ordering them together at one time and note that the pattern will not connect seamlessly.