100% Satisfaction Guaranteed
As a family company, it is important to us that we provide only safe, high-quality products for your children. If our mats do not meet your expectations, we will replace or refund the product within 30 days of the original purchase date.
Returned mats must be in new and unused condition with all original packaging and insert. We will not accept mats with signs of normal wear and tear, accidents or damage caused by improper use.
Please contact us at info@comfortdesignmats.com for return instructions. Customers are responsible for return shipping costs.
Processing Time & Cancellations
Orders are processed and shipped within 1-5 business days (unless special shipping info is indicated during the time the order was placed). Once it has left our facility, we are unable to process cancellations. You have the option of refusing the package once it arrives or contacting us for return instructions.
Address Changes or Corrections
Orders are processed and shipped within 1-5 business days (unless special shipping info is indicated during the time the order was placed). Change of address must be made before it ships. If it has already left our facility, a $10.00 service fee will be charged, whether or not the address change is successful.
Damaged or Incorrect Order
Please contact us at info@comfortdesignmats.com so that we can make it right.
Returns
If you are not happy with our products, we offer a 100% Satisfaction Guarantee program for new and unused products (see link).
Insufficient Address, Undeliverable or Unclaimed
We will contact you via email if your order was returned to us by the carrier due to an insufficient address or any other reason. We can repack the mats and reship to a new address (processing and redelivery fees will apply), or we can process a refund (less original S&H and 15% restocking fee).
Pets
Our mats are great for pets as many customers have confirmed. Stop by Amazon to see their reviews. We chose the best high quality materials for our mats so that they are truly safe, comfortable, durable, and long-lasting. However, please note that every pet is different so we cannot guarantee that our mats are compatible with all pets.
First-Time Use
Place mat with the curled edges facing down to flatten overnight. Due to the thick and protective cushion, uneven or sharp pressure points may cause indentations that will return to their original state over time.
How to Clean
Simply wipe down with a damp towel. No soap needed. To increase the longevity of the mat, limit the use of cleaning agents and do not use vinegar. Avoid sharp objects and direct sunlight. Do no leave vacuum idly on the mat due to heat buildup. Roomba-friendly.
